Product Policy

🧊 Perishable Goods Shipping Policy

1. Scope

This policy applies to all shipments containing perishable items, including but not limited to food products, pharmaceuticals, and temperature-sensitive goods.

2. Accepted Perishable Goods

We accept perishable items that:

  • Can be safely transported within our delivery timeframes

  • Are properly packaged to maintain freshness

  • Comply with local and international shipping regulations

Note: Live animals, hazardous perishables, and items requiring sub-zero temperatures may be restricted.

3. Packaging Requirements

To ensure product integrity, all perishable shipments must:

  • Use insulated containers or thermal liners

  • Include gel packs or dry ice (where applicable)

  • Be clearly labeled as “Perishable” with handling instructions

  • Be sealed securely to prevent leaks or contamination

4. Temperature Control

  • Shipments must maintain required temperature ranges throughout transit

  • Clients are responsible for selecting appropriate refrigerants

  • Safe Pass Courier offers refrigerated transport options upon request

5. Delivery Timeframes

  • Perishable goods are eligible for same-day or next-day delivery only

  • We do not guarantee freshness for shipments exceeding 48 hours in transit

  • Weekend or holiday deliveries must be pre-arranged

6. Liability & Claims

  • Safe Pass Courier is not liable for spoilage due to improper packaging or delays caused by incorrect labeling

  • Claims must be submitted within 24 hours of delivery with supporting evidence

  • Insurance options are available for high-value perishables

7. Compliance

We adhere to:

  • IATA Perishable Cargo Regulations

  • Local food safety and pharmaceutical transport laws

  • HACCP standards for hygiene and handling

🌿 Cannabis Products Shipping Policy

1. Scope

This policy governs the transportation of legal cannabis products—including CBD, THC, and HHC items—by Safe Pass Courier, subject to applicable laws and licensing requirements.

2. Eligibility & Licensing

  • Shipments must originate from licensed producers, dispensaries, or retailers

  • Sender must provide valid documentation (CANNABIS CARD), which could be temporal or permanent

  • Cannabis shipments are accepted only within approved jurisdictions where cannabis transport is permitted

3. Accepted Cannabis Products

We may transport:

  • CBD products compliant with local THC limits

  • THC and HHC products where legally permitted

  • Edibles, vapes, oils, and topicals with proper labeling

Note: Raw flower, seeds, and concentrates may be restricted depending on route and regulation.

4. Packaging & Labeling Requirements

All cannabis shipments must:

  • Be sealed in tamper-evident packaging

  • Include clear labeling with cannabinoid content, origin, and handling instructions

  • Be odor-proof and discreetly packaged to prevent detection or tampering

  • Display “Cannabis Product – Handle with Care” on outer packaging (where legally required)

5. Security & Tracking

  • All cannabis shipments are transported via secure, GPS-tracked vehicles

  • Drivers are trained in compliance, handling, and confidentiality

  • Real-time tracking and delivery confirmation are provided to authorized parties

6. Delivery Timeframes

  • Cannabis products are eligible for same-day or next-day delivery

  • Weekend or holiday deliveries must be pre-arranged

  • Delays due to regulatory checks or documentation issues may occur

7. Liability & Claims

  • Safe Pass Courier is not liable for confiscation due to sender non-compliance

  • Claims for damage or loss must be submitted within 24 hours of delivery

  • Insurance coverage is available for eligible shipments upon request

8. Compliance & Restrictions

We strictly adhere to:

  • Local and national cannabis transport laws

  • Data protection and confidentiality standards

đŸŸ Pet Shipping Policy

1. Scope

This policy outlines the procedures and standards for transporting live domestic pets—including dogs, cats, birds, and small mammals—by Safe Pass Courier, ensuring safety, comfort, and legal compliance.

2. Eligibility & Restrictions

  • Only domesticated pets are eligible for transport

  • Exotic, venomous, or endangered species are strictly prohibited

  • Pets must be at least 8 weeks old and in good health

  • Breed-specific restrictions may apply based on route and carrier regulations

3. Documentation Requirements

All pet shipments must include:

  • Health certificate issued within 10 days of travel

  • Vaccination records, including rabies (where applicable)

  • Microchip or ID tag for identification

  • Import/export permits for international shipments

4. Carrier & Crate Standards

  • Pets must be transported in IATA-compliant crates

  • Crates must be:

    • Well-ventilated and escape-proof

    • Sized to allow the pet to stand, turn, and lie down comfortably

    • Labeled with “Live Animal” and pet details

  • Food and water dispensers must be securely attached

5. Handling & Safety

  • All shipments are handled by trained pet transport specialists

  • Vehicles are climate-controlled and monitored for temperature and ventilation

  • Pets are checked at regular intervals during transit

  • Emergency protocols are in place for health or safety concerns

6. Delivery Options

  • Door-to-door service available for most regions

  • Airport-to-airport or hub pickup options for remote areas

  • Real-time tracking and delivery confirmation provided

7. Liability & Insurance

  • Safe Pass Courier is not liable for delays due to weather, documentation issues, or airline restrictions

  • Insurance coverage is available for eligible shipments upon request

  • Claims for injury or loss must be submitted within 48 hours of delivery

8. International Shipping

  • Subject to destination country regulations, including quarantine and breed restrictions

  • Pets must meet import/export health and documentation standards

  • Additional fees may apply for customs clearance and veterinary checks

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